Terms & Conditions

    1. Business Use Case

    For The Record Live uses toll-free SMS strictly for business communications, including:

    Order confirmations and delivery updates

    Appointment reminders

    Customer service responses

    Promotional messages to opted-in subscribers only

    2. Message Content

    We ensure that:

    All messages are relevant, accurate, and respectful

    No content includes illegal, deceptive, or abusive material

    No messages involve SHAFT content (sex, hate, alcohol, firearms, tobacco)

    3. Consent and Opt-In

    For The Record Live only sends SMS messages to users who have:

    Explicitly opted in via website form, checkout process, or other documented methods

    Received clear disclosure that they're subscribing to receive SMS messages

    Proof of opt-in is documented via:

    Screenshots of opt-in forms

    URLs showing terms

    Internal CRM logs showing consent timestamps

    4. Opt-Out Handling

    All outbound SMS campaigns from Xotikz Only include clear opt-out instructions (e.g., "Reply STOP to unsubscribe"). We honor opt-out requests immediately and prevent further messaging to those contacts unless they re-opt in.

    5. Data Privacy & Protection

    For The Record Live does not share, sell, or rent customer data. We retain SMS contact records and consent documentation only for verification and compliance purposes, and safeguard it according to our Privacy Policy.

    6. Carrier Compliance

    For The Record Live follows:

    CTIA Messaging Principles & Best Practices

    Toll-Free Message Verification guidelines

    Applicable FCC and TCPA regulations

    Carrier-specific policies, including those of Twilio, Bandwidth, and The Campaign Registry (TCR)